Customer collaboration

Enable your customers to submit RfQs, manage project changes and receive status updates and inventory overviews all via a self-service collaboration portal. Enhance customer satisfaction and loyalty by delivering desired information swiftly.

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Luminovo's customer collaboration is the ideal solution for these industries

EMS

PCB supplier

ENABLE

Empower customers to manage their requests independently

Provide customers with the option of a self-service portal, where they can submit RfQs, manage orders, view their inventory as well as request project changes.

Empower them to clean their BOMs themselves, reducing the need for back-and-forth communication while facilitating faster, more efficient project initiation.

Self-service upload of design data and other relevant files

Dedicated workflows for change requests

STREAMLINE

Provide real-time collaboration opportunities

Add comments to your projects and trigger notifications for collaborators to communicate efficiently and shorten or avoid response delays.

Track all changes made throughout the progression of a project with our comprehensive audit trail.

Commenting with user tagging

Audit trail with all changes made to a project

Notifications for your customers for important events

MODERNISE

Offer a secure, digital and personalised way to collaborate

Make your communication and file exchange more secure than unencrypted email.

Our customer collaboration portal encrypts all data in-transit and at-rest and is ISO 27001 certified.

Adapt the look-and-feel to your company’s design, including your logo and your own URL.

ISO 27001 certification

Your custom branding for the whole portal

Case study

Zollner saves time and enhances collaboration with digital prototyping tool

“When we started with our prototyping portal we asked ourselves: are our customers ready for a browser-native digital interface to process their BOMs and interact with Zollner? And can we bring this to life while maintaining the highest level of quality and professionalism our customers have come to expect from Zollner? I’m happy to say that a year and a half later, the answer to both is a resounding yes.”

Problem

Zollner Elektronik AG always had a highly elaborate and professional quoting process which was excellently cut out for series production. Running a prototype through this system would, however, take more than a week. To better cope with supply chain uncertainties particularly exposed during Covid and prepare for the expected industry growth, Zollner decided to invest in process digitisation, automation and a focus on enhanced collaboration.

Solution

Partnering with Luminovo, Zollner has implemented a Rapid Sample prototyping portal that has cut down the time needed for a prototype quote from weeks to a couple of hours. They’ve achieved enhanced transparency and collaboration, process efficiency and thereby future readiness in their supply chain operations.

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