Information Security & Privacy
Your data’s security and privacy are Luminovo’s top priorities. If you have any comments, concerns or questions about our data security & privacy at Luminovo, please send your request to security@luminovo.com.
Data Security & Privacy Documents
Luminovo GmbH Data Processing Agreement
View and download as Google Docs (DOCX) file:
Luminovo Inc. Data Processing Agreement
View as PDF file:
ISO 27001:2022 Certificate
View as PDF file:
Data Privacy Statement of our products
View & download as Google Docs (DOCX) file:
Data Privacy Statement of our website luminovo.com
View & download as Google Docs (DOCX) file:
Enterprise-ready security & privacy
Germany based. Our Microsoft Azure hosting servers are located in Frankfurt, Germany.
ISO 27001 certified. All data hosting solutions (provided by Microsoft Azure) are fully compliant with ISO 27001 and SOC 2. Luminovo has been ISO 27001 certified since June 2023.
Encryption in-transit and at-rest. All data is encrypted at rest using FIPS 140-2 validated cryptographic modules and the AES 256-bit cipher. For transport layer security, we use TLS 1.2+ everywhere.
Multi-tenant security. With a multi-tenant architecture our software ensures data separation of different customers on a database level
Information security officer. Data security is a top-level management priority. Our founder and managing director Timon Ruban is our information security officer.
GDPR-compliant. As an EU-based company, we adhere to GDPR compliance.
Backups and disaster recovery. We do automatic backups ranging from instantly to every four hours and keep the backups in zone-redundant storage for up to 7 days.
Vulnerability protection. We use an automated security scanner on every code change to uncover any known vulnerabilities and misconfigurations in our software.
DDoS protection. Access to our servers is protected from denial-of-service attacks using Cloudflare’s always-on DDoS protection.
Suspicious IP throttling. We automatically protect against suspicious logins targeting too many accounts from a single IP address.
Strong password policies. A strong password policy (disallowing the 10,000 most common passwords; disallowing personal data – like the name – and enforcing minimum length, special characters, lower- and uppercase characters and numbers in any password) make it difficult, if not improbable, for someone to guess a password through either manual or automated means.
Multi-factor authentication. We offer the option to secure your logins with multi-factor authentication.
Single Sign-On (SSO) and SAML. Available on Enterprise plans for secure, streamlined authentication.
Role-based access control. Define user and admin roles for customised access permissions.
FAQs
Explore all the most frequently asked questions.
How do you handle data security?
At Luminovo, data security is a top priority. We are proud to be ISO 27001 certified, which demonstrates our commitment to maintaining the highest standards of information security management. We use industry-standard encryption protocols both at rest and in transit to ensure that your data is always protected.
Our platform for supply chain management is hosted on secure, compliant servers, and we follow strict data privacy guidelines to meet global security standards such as GDPR. Access to your data is limited to authorized personnel only, and we conduct regular security audits to prevent any vulnerabilities.
What level of support can I expect?
Does Luminovo integrate with my ERP or PLM?
What makes Luminovo special?
Do you have other customers in my country?
Do you offer a free trial?
How long does implementation take, and when can I expect to see value?
How much does it cost?
Which formats can we upload?
How is Luminovo different to other partner providers like SiliconExpert?
Where does the data on compliance, lifecycle etc. come from?
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