The challenge

Nova was using another quoting software (they have always been an early-adopter of relevant tools in the industry), but they struggled with time-consuming tasks such as importing customer BOMs. They built their own excel-based "translation" spreadsheets to convert incoming customer BOMs into a format that worked with the other quoting software. Effectively, Nova was semi-manually scrubbing each BOM as the very first step of the quoting process.

This was one of several factors that prevented Nova from hitting their target quote-response time of 2 working days.

The result

Nova adopted the tool quickly and were shocked by the improvements they experienced from their original quoting software. Their initial hesitation to learn yet another tool faded, and they quickly grew excited about the power of quoting with Luminovo.

The first benefit to Nova was on the data-import of their customer BOMs. Luminovo’s AI-powered BOM importer was smart enough to ingest poorly-formatted BOMs with ease, eliminating the need for data manipulation prior to import.

"Luminovo's BOM-scrubber is so good that we don’t need to pre-format the customer’s BOMs. With Luminovo, all of that [BOM scrubbing] is out the door, we just import a BOM, and you guys do it automatically."

Aside from the immediate benefit of improved data-imports, Nova noticed benefits in other areas of the tool as well. Matthew described Luminovo simply having "better tools in general", and specifically mentioned that Luminovo did a better job of scrap calculations and auto-selecting MPNs than their previous software.

The final major benefit that Nova experienced was "Better engagement with customers" through their quick adoption of the Luminovo Customer Portal. They were able to set up one of their biggest customers on the customer portal. "Now, the communication around part-alternates and BOM design is streamlined and we get real-time feedback from our customers."

Through the customer portal, Nova’s customers were also excited to see the BOM health screen, and Matthew said "They (my customers) love seeing what is going obsolete within 2 years, they love that."

What experiences with Luminovo stand out to you?

Nova has been thrilled with the speed of the support and the engineering team at Luminovo. They requested the development of two features that were unique to their situation. The first feature was to add additional logic to the BOM importer around do-not-populated components. We were able to release the new feature in the tool the next day. 

"The next day, you guys had a feature added to the platform that could recognize the DNP column [according to our unique logic]. I didn’t have to do anything and it works fantastic now." - Matthew, Nova.

The second feature request was to add an advanced filter to the scrap calculations and our team was able to release that new feature the very same day.

"Actually, it was that afternoon that you said ‘Hey, we got it done" - Matthew, Nova.

What are the effects on the quotation process?

"Faster, with less (excel) templates. I don’t have to build templates for importing data, and I don’t have to build templates for exporting data either."

What would you say to companies thinking about switching to Luminovo?

"Once you get the configuration done, the BOM import, the scrubbing, the scrap calculation, the auto-sourcing, exporting, and getting the data is so easy that you feel like you’re doing something wrong."

"You feel like it should not be that easy."